Service Level Agreement

Updated 1-22-2013

Coverage levels provided with our services.

#

Shared and Reseller Hosting

Webhosting services, including shared, reseller, and master reseller hosting packages are provided with a 99.97% Uptime SLA.

Clients who are seeking SLA crediting must contact us within 24 hours of the incident and allow us to investigate the reported issue. Our investigation allows us to identify issues that require correction; such issues result in an issuing of SLA crediting to not exceed the monthly cost of the service being provided.
Please do note that software, script, or issues resulting from misconfiguration in a client-managed environment are not eligible for SLA consideration.

Please contact us if you have any questions about coverage.


Virtual Private Servers

Virtual Private Services and related hosting packages are provided with a 99.98% Uptime SLA.

Clients who are seeking SLA crediting must contact us within 24 hours of the incident and allow us to investigate the reported issue. Our investigation allows us to identify issues that require correction; such issues result in an issuing of SLA crediting to not exceed the monthly cost of the service being provided.
Please do note that software, script, or issues resulting from misconfiguration in a client-managed environment are not eligible for SLA consideration.

Please contact us if you have any questions about coverage.

Managed Dedicated Servers

Managed Services are provided with a 99.999% Uptime SLA.

Clients who are seeking SLA crediting must contact us within 24 hours of the incident and allow us to investigate the reported issue. Additionally, SLA crediting may be provided to such clients when incidents arise and are detected by our proactive monitoring. Our investigation allows us to identify issues that require correction; such issues result in an issuing of SLA crediting to not exceed the monthly cost of the service being provided.
Please do note that client-maintained software, script, or issues resulting from misconfiguration are not eligible for SLA consideration.

Please contact us if you have any questions about coverage.


Customized SLA's for the Enterprise

Customized SLAs are available for managed clients requiring availability levels that exceed the standard 99.999% that is provided in a managed hosting environment. Such customization may require the client to agree to additional recommended infrastructure and that infrastructure's associated cost to provide a solution that is capable of the desired availability level.

Please contact us if you have any questions about coverage or if you would like to discuss your requirements.

Support ?

We are at the end of a mouse click!

Questions?

Feel free to contact us day or night:

support@bandwidthserver.com

24x7 Helpdesk

Submit a Ticket